customer service - DIS

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What is Dead Inventory? [How to Avoid It, Get Rid of It, and Organize New Stock]

Once you’ve finished counting inventory at your dealership, there is still important work to be done. That’s because your inventory count should have revealed what your slow-moving parts are and what items you can safely label as “dead inventory” or “dead stock.” If your dealership has dead inventory on its hands, you’re wasting hundreds and […]
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What is a Dealership Management System? [Features, Picking One, and More]

Between everything that goes on at your dealership – from customer service to work orders to invoices – your dealership relies on all its different departments to work together. Nowadays, it’s more important than ever that your management system scales with your business, so a dealership management system (DMS) is a tool you might be […]
5 Best Practices for Documenting Service Procedures at Your Dealership_2

5 Best Practices for Documenting Service Procedures at Your Dealership

“Why am I paying so much for this? It doesn’t look like much work.” — how many times have customers said this to you, forcing you to reassess your initial quote? A proper technician work order documentation process can help you avoid such a situation. Service or work order documentation includes all the information about […]
5 Best Practices to Improve Service Productivity and Efficiency Blog_2

5 Best Practices to Improve Service Productivity and Efficiency

Your dealership technicians might seem busy but the real question you should be asking is: are they productive and efficient in their work? It doesn’t matter if your technicians clock in long hours. What matters is if their efforts contribute to the profitability of your dealership. The two key elements you need to focus on […]
Unify Employees Across Multiple Dealership Locations

How to Manage Multiple Dealership Locations [Best Practices]

Managing and running a dealership at one location is hard enough. What about creating a cohesive atmosphere, uplifting environment and unifying employees, all while driving sales across multiple dealership locations? Whether you are a dealership with several locations, or a dealership thinking about expanding and opening new ones, here are best practices for how to […]