customer service - DIS

[Video] How Plevna Implement Successfully Digitized Their Workflow for Maximum Efficiency

  “We believe in service yielding success. It all starts with the service experience. We want to not just provide good service, but we want to provide an experience.” Maximize Your Dealership’s Service Productivity and Profitability with Service 360: At Plevna Implement, a family-owned third-generation farm equipment dealership, success is deeply rooted in their commitment […]

Preparing Your Service Department for the Busy Season [5 Best Practices]

For many dealerships – and especially their customers – spring involves far more chaos than calm. The frenzied ramp-up to ensuring equipment is ready to roll requires consistent communication at the dealership, on the road, and in the field. Savvy managers are adept at preparing parts and service staff for the peak season. And proactive […]

Celebrating Women in Dealerships: Inspiring Success Stories and Advice

Despite progress being made toward greater gender equality in the workforce, it’s no secret that there aren’t very many women working in dealerships. But that hasn’t stopped women from choosing to pursue careers within dealerships – nor should it. From service writers to Chief Financial Officers, women are thriving in different roles within dealerships and […]

6 Reasons to Move Your Dealership from an On-Premise Server to the Cloud

If you’re thinking about moving to the cloud but aren’t sure if it’s the right choice for your dealership, consider the following: Is your in-house server always down or crashing frequently? Are you struggling to keep up with your dealership’s growing data storage needs? Do you find that you’re having to spend increasingly more time […]

5 Expert Tips for Running a Profitable Ag Equipment Dealership Using Technology

When the average person thinks about an autonomous, self-driving vehicle, the first thing they’ll think about is a Tesla rather than an autonomous tractor. But before Tesla, the seeds of the first driverless tractor were planted in the early 20th century by Frank Zybach, the inventor of center-pivot irrigation and who patented an automatic tractor […]

DMS vs. ERP: Which Solution is Right for Your Dealership?

Chances are your dealership has become more discerning with how, where and when to invest in advanced technology solutions designed to increase business efficiency. As companies are asked to do more with less, having a versatile, scalable business management system that meets the specific needs of your dealership is critical. Can you afford to expect […]

What is Dead Inventory? [How to Avoid It, Get Rid of It, and Organize New Stock]

Once you’ve finished counting inventory at your dealership, there is still important work to be done. That’s because your inventory count should have revealed what your slow-moving parts are and what items you can safely label as “dead inventory” or “dead stock.” If your dealership has dead inventory on its hands, you’re wasting hundreds and […]

What is a Dealership Management System? [Features, Picking One, and More]

Between everything that goes on at your dealership – from customer service to work orders to invoices – your dealership relies on all its different departments to work together. Nowadays, it’s more important than ever that your management system scales with your business, so a dealership management system (DMS) is a tool you might be […]

5 Best Practices for Documenting Service Procedures at Your Dealership

“Why am I paying so much for this? It doesn’t look like much work.” — how many times have customers said this to you, forcing you to reassess your initial quote? A proper technician work order documentation process can help you avoid such a situation. Service or work order documentation includes all the information about […]

5 Best Practices to Improve Service Productivity and Efficiency

Your dealership technicians might seem busy but the real question you should be asking is: are they productive and efficient in their work? It doesn’t matter if your technicians clock in long hours. What matters is if their efforts contribute to the profitability of your dealership. The two key elements you need to focus on […]

How to Manage Multiple Dealership Locations [Best Practices]

Managing and running a dealership at one location is hard enough. What about creating a cohesive atmosphere, uplifting environment and unifying employees, all while driving sales across multiple dealership locations? Whether you are a dealership with several locations, or a dealership thinking about expanding and opening new ones, here are best practices for how to […]