DIS Launches HelpDesk, a Central Hub for All Service-Related Tasks

Bellingham, WA, November 9, 2020Dealer Information Systems (DIS) Corp., a leading agriculture, lift truck, construction and truck refrigeration dealership software vendor in North America, is delighted to announce HelpDesk, a new tool designed to help dealers monitor every activity in their service department and ensure that no employee ever misses a deadline or loses track of what needs to be done.

Thanks to HelpDesk, dealers can:

  • Get a high-level overview of all service activities on one screen to instantly assess the department’s overall workload.
  • Group tasks into different buckets (e.g. “Work Order Completion”), to navigate across various activity types with ease.
  • Immediately see which tasks are assigned to whom and which of them are either unassigned or still in draft form, to ensure that nothing falls through the cracks.
  • Get notified every time there is a problem with a specific task (e.g. failure to send an email) to resolve it quickly and complete the task on time.

“We’ve always been striving to give dealers the big picture, and HelpDesk is just another way of doing that,” said Randy McIntyre, the President of DIS. “Unlike our other tools, however, HelpDesk has less to do with metrics and performance and more with keeping up with the various tasks flowing through your service department. The ultimate goal is productivity, since now you can hold everyone accountable for their work.”

Like all DIS products, HelpDesk will continue to grow and improve, so these features are just a snippet of what dealers can expect down the road. One of the biggest planned additions is the inclusion of capabilities for other departments.

In fact, DIS has made a habit of consistently pumping out new and innovative products. To find out what they have introduced over the last year, be sure to visit this page:

About DIS

With more than 2,400 locations served, DIS is the leading provider of business system software to agriculture, lift truck, construction and truck refrigeration dealers and distributors in North America. It has served the equipment dealership industry since 1980.

DIS is proud of the ability to truly understand its customers and provide them with the RIGHT solutions, support and training. DIS is driven by integrity, a passion for innovation and the desire to have a positive influence on its industry.

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