Reno Forklift, based in Reno, Nevada, has been a trusted provider of industrial material handling equipment and services for over 50 years. The dealership offers a full range of solutions—including sales of new and used forklifts, short- and long-term rentals, a dedicated service department, and a fully stocked parts department. Known for their extensive inventory and exceptional customer support, Reno Forklift is a one-stop shop for businesses seeking to optimize warehouse operations and boost productivity.
The team at Reno Forklift is committed to delivering high-quality equipment and expert consultation while staying true to core values such as safety, integrity, efficiency, and innovation. In line with its mission to continuously improve operations, the dealership has implemented DIS QuipWare.
We chatted with CFO Victoria Taitel to learn how QuipWare has helped them streamline workflows and transition toward a paperless system, enhancing internal processes and delivering an even better customer experience.
How long have you been using DIS at your dealership?
Victoria Taitel: We have been using DIS since September of 2023. The software that we were on previously did not serve us well in any reporting capacity. It was difficult to get information out of it, and it was not user-friendly. The information that you had to use to get into the program was not relatable to what you were doing.
Which DIS QuipWare features do you find most useful in your daily operations?
Victoria Taitel: The fact that there’s no workaround, our previous products didn’t fit our business model, and so now we are able to go through our processes and steps in order. We did a lot of things outside the system and now everything flows through the system.
How does DIS QuipWare streamline your workflows?
Victoria Taitel: Reducing the amount of paper. When I started with the company, everything was very paper-oriented. And now we have gone quite paperless. There are still a few things that we use paper for, but we’ve actually saved a lot of money on paper.
How have you found DIS’ support?
Victoria Taitel: DIS support has been amazing. That is one thing that I do have to say. I have experience working with a lot of large companies, some smaller companies that have both internal and external IT. This company is very responsive. Their goal is to be much quicker than what I would even expect.
How do you see DIS supporting your dealership’s growth into the future?
Victoria Taitel: I see it growing as we are going to add to the software now. The add-ons—we are just getting to the point where we’re starting to use those.