Service Documentation Guide

Are your technicians documenting their time accurately?

One of the best habits you can form on your team is proper technician work order documentation. Proper documentation can help you reduce customer disputes, improve service productivity, and create a better work environment at your dealership.

In this guide, Kelly Mathison, Trainer and Management Consultant with the WEDA Dealer Institute, shares his work order documentation best practices, based on 30+ working in the equipment dealer industry.

Read the guide to learn:

  • How to identify productivity “leaks” in your shop
  • Best practices for documenting work orders, with examples
  • Strategies for getting buy-in from your service team
  • And more!

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