Your dealership’s shop has a lot of moving parts (pardon the pun). That’s why it can be easy to miss bottlenecks that may be slowing your team down.
To figure out where your dealership’s service productivity and efficiency can be improved, you need to measure it. To measure it, you need to track the right metrics.
In this guide, Kelly Mathison, Trainer and Management Consultant with the WEDA Dealer Institute, shares his proven insights into how dealers can improve service productivity and increase service efficiency, based on 30+ working in the equipment dealer
Read the guide to learn:
- Why labor inventory is your service department’s biggest commodity
- Key metrics to measure service productivity and efficiency
- Best practices to improve service department performance
- And more!
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