For over 40 years, Temperature Control Solutions, Inc. has delivered top-of-the-line service and support to Thermo King Blue Track customers in Fayetteville and Henderson, NC. In 2004, they expanded their reach by acquiring locations in Wilson and Raleigh. Today, they manage over $1 million in inventory and rely on a team with more than 50 years of combined experience across Service, Parts, Rental, and Accounting.
Throughout their journey, DIS has supported their operations. As early adopters of DIS software in 1989, they recognized its potential to power their growth and expansion.
Today, TCS operates on DIS Quantum—our full-service dealership management system (DMS) designed specifically for Thermo King dealers. Quantum connects every part of the business, from Service and Parts to Sales and Rental, with Accounting at the core. This integration ensures smooth operations across multiple locations.
We spoke with Jeannette Cornett, Owner of TCS, to hear how she uses Quantum to maintain a bird’s-eye view of her entire business—helping her ensure that her team consistently upholds their high standard of customer service.
Designed in partnership with dealers in your industry, to help you thrive in today’s market—and beyond.
Which parts of DIS Quantum do you find the most useful in your role?
Jeannette Cornett: I guess I’m prejudiced a little because accounting is my background, but I think it has extremely stable accounting. I really like their parts, and their service is changing and has added a great deal in the last five years. And it’s doing really good.
They made an end-user field, which we actually had them also go back three years and get us three years of history. By doing so, we can bill it to the OEM, but then we can say, here’s who the end user is. All the service management information goes to the end user.
And when we look at history and look at stats on the customer, we see what months they actually buy equipment and those type of things that we didn’t have before.
How does DIS help you create a better customer experience?
Jeannette Cornett: Analytics is something that’s gonna help us tremendously, because customers want to see data. Because you’re looking at a customer that might be trying to figure out what one tenth of a mile of savings of fuel is saving them, which could be three, four million dollars in a year.
There’s a lot of things that we can do through Analytics that can help them be a partner to them. And that’s what we try to do.