Over time, a dealership grows to meet its customers’ needs—and its dealership management system (DMS) should grow with them.
Take Champlain Valley Equipment. The dealership has been serving Vermont farm, lawn & garden, and light construction equipment since 1970. As the decades have gone by, Champlain Valley Equipment has expanded across the state of Vermont.
Jennifer LaRock, the Office Manager at Champlain Valley Equipment, has been with the company for eighteen years. She’s witnessed firsthand the significant growth the business has experienced. By 2010, the team recognized that their existing platform could no longer support their ambitious growth goals.
So, they switched to DIS. The Quantum platform is built to scale with your dealership, perfect for companies that don’t intend to slow down their growth.
Then, in 2024, they reached a big milestone in their growth when they acquired Empire Tractor and six dealership locations across New York State.
We chatted with Jennifer to get her insights on how DIS supports Champlain Valley Equipment’s growth.
Why did you make the switch to DIS?
Jennifer LaRock: The current platform we were on didn’t give us everything we needed to grow, so we needed something a little more robust.
Designed in partnership with dealers in your industry, to help you thrive in today’s market—and beyond.
Which features of DIS Quantum do you rely on the most in your daily operations?
Jennifer LaRock: I’m in love with Customer 360…it can help you in so many ways.
I’m an Excel person, so I love the data mining once you start playing around with it. Those are the two newest features out of Quantum that I really love.
How are you leveraging Quantum’s analytics capabilities?
Jennifer LaRock: We can get the data much faster. In Customer 360, we’re spending a lot less time looking for customers, or even just looking for duplications.
With data mining, we can pull a lot more information to figure out where loopholes are—down to who’s doing what—so we can then talk to that employee and figure out how we can make their parts sales better, or why their margins aren’t working.
There’s a lot of tools you can use to help figure out what’s going on, so you can make changes in policies to make it better for everyone—the customer and your employees.
How do you see DIS supporting your dealership’s growth now and into the future?
Jennifer LaRock: We’re always growing and changing.
I like DIS Analytics. I think it really helps the company see how we’re doing in a snapshot, without having to pull a bunch of reports.
There’s so much that, throughout the years, you’re going to learn. DIS always seems to be growing. They take [feedback]—you know, hey, can you do this? Can you do that?