John Anderson, an industry consultant and one of the original founders of PFW Systems, was interviewed on the Moving Iron Podcast on behalf to DIS to discuss the need for innovation in the equipment business.
In this interesting discussion, John emphasizes meeting customer expectations and creating a positive customer experience. John also highlights the potential of AI and data analytics in improving dealership operations and customer interactions. He urges dealerships to embrace disruption and adapt to the rapidly changing industry landscape. Overall, John emphasizes the need for dealerships to set high standards, leverage data, and collaborate with business system suppliers to stay competitive.
