John Andersen Talks Construction Dealer Technology Innovations On the Uptime Podcast

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John Andersen, dealership technology evangelist, and consultant, joined Activate Company’s Uptime Podcast to talk about the latest advancements and innovations transforming the construction landscape.

Here are some key takeaways from the conversation:

  • If you aren’t leveraging chatbots to go through work order history, connect customers with service advisors, and more, you’re missing out on the opportunity to have 95% of the process of opening a work order taken care of.
  • Now is the time to automate transactional tasks so you can elevate what your team is doing.
  • Texting really is the primary way to get ahold of customers throughout the service cycle.
  • Performing proactive, regular inspections of your customers’ equipment drives customer satisfaction and creates revenue opportunities.
  • Every dealership should leverage mobile applications that seamlessly integrate with their backend dealership management systems, to enable their teams to work efficiently on delivering an amazing customer experience.

DIS <> Activate Company Integration

 

Are you generating new service opportunities for your dealership but never seeming to bring them home?

 

You can now create an end-to-end process for identifying and resolving service opportunities with the DIS Activate Company Integration. This 2-way integration helps users of the Activate Company ASIP (Automated Service Inspection Program) generate new service opportunities and seamlessly deliver them through their DIS service module.

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