The need for change at any dealership is inevitable. From installing and training new technology processes to carrying a new product line, and more, as a manager, you will be responsible for change management.
Here are the seven steps of change management that you should follow to make the process as smooth as possible.
Step 1: Define the change you want to make.
Is it updating your technology? Changing a current process or strategy within a department?
Step 2: Communicate the change with your team.
Communicate why the change is necessary and what it will entail. Be transparent and open about the process and encourage your team to ask questions and provide feedback often.
Step 3: Create a plan.
When you develop a clear plan for how the change will be implemented at your dealership, this will include a timeline and often, specific goals, and how you will monitor progress. Progress can be done with software or with an appointed internal change agent on your team.
Step 4: Allocate resources.
Make sure you have the necessary resources such as time, budget, staff, and technology to support the change that you’re envisioning for your dealership.
Step 5: Train and educate your team.
Ensure that your team has the knowledge and skills necessary to implement the change. Provide training and education as needed. Make sure that everyone is on the same page when it comes to the change management of the new process.
Step 6: Monitor the progress.
Keep track of the progress of the change and adjust as needed. It’s important to iterate when you need to. This could include measuring performance metrics, soliciting feedback from customers and employees, and evaluating the effectiveness of the change.
Step 7: Celebrate your success!
Make sure you celebrate your team’s successes along the way. Recognize the hard work and the dedication of your team and acknowledge the positive impact the change has had on your dealership. This will also help build momentum and encourage continued progress with this new change management.
