Webinar: Analytics to Action: Using Data to Drive Profitability & Customer Satisfaction

This webinar will explore how equipment dealers can harness the power of analytics to optimize operations, streamline service and parts departments, and significantly enhance customer satisfaction.

This session is designed to bring you one step closer to realizing your potential, with a greater focus on efficiency, reduced costs, and elevated customer satisfaction.

You will learn:

• Dive Deep Into KPIs: Get hands-on with real-world examples as we dissect the importance of root cause analysis in underperforming KPIs. Learn how to utilize transaction data to uncover hidden obstacles and bottlenecks in your operations. 

• Transform Insights into Action: Whether it involves tweaking your inventory policies, refining technician training, or enhancing order accuracy, you’ll gain the knowledge to make strategic changes that resolve root issues and drive profitability. 
• Measure and Optimize: Jim will show you how to validate the effectiveness of these adjustments, creating a cycle of continuous improvement and optimization within your organization.  

Presenters: Jim Henderson, Executive Partner at Exemplary Group, Member of Machinery Advisors Consortium 
Duration: 30 minutes

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Presenter:

Jim‘s career has come full circle in equipment, starting with military equipment logistics support analysis (determining the technicians, tools, training, and spares the military needs to support its deployed equipment) to now advising dealerships and OEMs on profitable service, parts, and rental as well as running 20 Groups in Ag, CE, material handling, backup power, HVAC, and more. In between, Jim founded and ran two companies, one of which made it the Inc. 5000 as America’s fastest-growing company. His specialty is ‘profit engineering’ – identifying and executing ways to have the most profitable, successful dealership possible.