When Antivirus Software Attacks

In past articles, we have talked about permissions and firewalls, and the effect they can have on your network and business system. If permissions are not configured with the appropriate level of authority, data transfers between PCs and the business system can be affected. Applications like Signature Capture, Unit Pictures, Archiving and Data Mining might get blocked. Personal firewalls enabled on PCs can also have a negative affect your network and business system activities. (*See links at end of article for more on these two issues.) 

So let’s say you have your permissions dialed in, and your personal firewalls configured just so, but are still having network and business system issues. What then? Your next possible culprit is antivirus software.

It is very important to have antivirus and anti-spyware software running on the PCs in your network. But sometimes antivirus applications mistake valid DIS and client access files as viruses and block, quarantine or delete the files. For example, file PCSCW.DLL is a valid client access file that has been mistakenly labeled as a threat. DISEPSEPC.exe – an Interface Manager file, is another file that is sometimes flagged as a possible virus. (Note: We have had reports that a recent update for Avast antivirus software has mistakenly identified some client access files as a threat.)

If your antivirus software is having issues with files required to connect to and use your business system software, those files will need to be manually excluded from the antivirus software check. If you choose to exclude files, we recommend rather than trying to identify all possible files, you exclude the entire DIS and the IBM folders.

You can check your antivirus help for information on how to exclude files and folders. As always, we are here to help you at 800-426-8870 or support@discorp.com.


Some DIS-specific things to exclude from antivirus scanning:

KEYSTONE/DIS400:

  • C:\program files\DIS for PCs running XP, Windows 7 and Windows 8
  • C:\program files(x86)\DIS for PCs running windows7, 64-bit and windows 8, 64-bit
  • C:\program files\IBM for PCs running XP, windows 7 and windows 8
  • C:\program files(x86)\IBM for PCs running windows 7, 64-bit and windows 8, 64-bit


QUIPWARE (only applies to Windows Servers):

QuipWare Software

  • “C:\Program Files\DIS” – for QuipWare servers running Windows Servers 2003 or 2008 (32-bit)
  • “C:\Program Files (x86)\DIS” – for QuipWare servers running Windows Servers 2003 or 2008 (64-bit)

 

QuipWare Common Folder

  •  “C:\DIS_Quipware” for QuipWare servers running Windows Server 2003 and Windows Server 2008 (32-bit and 64-bit)

 

SOLUTIONS (only applies to Windows Workstations): 

DIS Software Tools

  • “C:\Program Files\DIS” – for PCs running XP, Windows 7 and Windows 8 (32-bit)
  • “C:\Program Files(x86)\DIS” – for PCs running Windows 7 and Windows 8 (64-bit)

 

Netterm

  • “C:\Program Files\Intersoft International\netterm” – for PCs running XP, Windows 7 and Windows 8 (32-bit)
  •  “C:\Program Files (x86)\Intersoft International\netterm“ – for PCs running WIN7 and WIN8 (64-bit)

 

Reflection 14 and below

  • “C:\Program Files\Reflection” – for PCs running XP, Windows 7 and Windows 8 (32-bit)
  • “C:\Program Files (x86)\Reflection” – for PCs running Windows 7 and Windows 8 (64-bit)

 

  Reflection 2008 and above

  • “C:\Program Files\Attachmate\Reflection” – for PCs running XP, Windows 7 and Windows 8 (32-bit)
  • “C:\Program Files (x86)\ Attachmate \Reflection” – for PCs running Windows 7 and Windows 8 (64-bit)

 

 

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